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Privacy Policy

1. Introduction

UA4.ca (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services, including cleaning, cooking, and community support programs in Okotoks and nearby areas.

By using UA4.ca, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information only when necessary to provide our services, including:

  • Contact details: name, phone number, email address, and service address.

  • Booking details: type of service, date, time, and special instructions.

  • Payment information: we may record payment confirmation (e-transfer, card, or cash), but we do not store credit card details.

  • Communications: messages sent via our online form, email, SMS, or WhatsApp.

We do not collect or store any sensitive information such as health or financial records.

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning and cooking services.

  • Confirm bookings and process payments.

  • Respond to your inquiries and provide customer support.

  • Send occasional updates about promotions or community initiatives (only if you opt in).

We never sell or share your personal data for marketing purposes.

4. Data Storage and Security

All personal information is stored securely and accessed only by authorized UA4.ca team members.
We use trusted third-party platforms (such as Wix, Stripe, and RBC e-Transfer) that comply with Canadian data protection standards.

5. Sharing Information

We may share limited personal data only in these cases:

  • With payment processors to complete your transaction.

  • With trusted service providers who assist in performing our services (e.g., cleaning team members).

  • If required by Canadian law or a legal process.

All partners and team members are bound by confidentiality agreements.

6. Your Rights

You have the right to:

  • Request access to or correction of your personal data.

  • Withdraw consent to communication at any time.

  • Ask us to delete your information after service completion.

To make a request, please contact us at info@ua4.ca.

7. Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect non-personal data such as device type, pages visited, and time spent on the site. You can disable cookies in your browser settings at any time.

8. Community Support Program

As part of our UA4 Community Support Program, we allocate 10% of profits to assist seniors and individuals with disabilities in the Okotoks area. Client information related to these initiatives is handled with the same strict confidentiality standards.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The revised version will always be available on this page with the updated date.

10. Contact Us

If you have any questions about our Privacy Policy or data handling practices, please contact us at:

UA4.ca
Okotoks, Alberta, Canada
info@ua4.ca

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